Independent guides to home heating and coolingRaleigh, North Carolina · plain-English advice
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Contact

Send a question or a correction using the form below.

Home › Contact

Contact

Questions, corrections and suggestions are welcome. Use the form below and we will read it in the order it arrives.

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Please do not include personal or payment details. The form is for questions about the guides on this site.

What we can help with

We can explain how a component works, what a symptom usually points to, or clarify something that is unclear on a page. We cannot diagnose your specific system or arrange a repair visit — for that, contact a licensed local technician.

Response times

Messages are read in the order they arrive, and corrections to live pages are handled first. Everything else is answered as time allows.

Safety note. Gas smells, repeated furnace shutdowns, burning smells and suspected carbon monoxide are call-out situations, not do-it-yourself jobs. Leave the building and contact a licensed technician or your utility. Refrigerant handling and gas pipework are licensed trade work.